E-Learning

Citizens' Service Delivery Charter

Our Promise to You

Service Delivery Charter

We are committed to delivering timely, courteous and efficient services to all our stakeholders. This charter sets out our service standards.

Service Requirements Timeline Charge
Admission of qualified applicantsComplete application with required documentsWithin 14 daysAs per gazetted fees
Issuance of academic transcriptsDuly filled request form & clearanceWithin 7 daysKES 1,000
Response to general enquiriesWritten or email enquiryWithin 3 working daysFree
Processing of examination resultsCompleted assessmentsWithin 30 days of examsFree
Resolution of complaintsFormal complaint lodgedWithin 14 daysFree
Issuance of certificatesGraduation & full clearanceOn graduationFree

Any service rendered that does not conform to the above standards should be reported to the Office of the Vice-Chancellor.