The School of Graduate Studies serves many clients. Our primary “customers” are the students who inquire about, enroll in, and graduate from the university’s graduate programmes. In addition, we work closely with the staff, faculty, and administrators of the university’s satellite campuses, schools, and departments. We also support the interests and needs of our graduate programs by providing timely processing, assistance, training, and guidance. We understand that the ultimate success of our graduate programmess depends in part upon the quality of our service. Thus, we are committed to providing the highest possible quality of service to all clients. The SGS strives to exceed the expectations of those that we serve by:

1. Anticipating the needs of clients
2. Creating a culture that values service and fosters mutual respect
3. Identifying and solving problems
4. Implementing new technologies that enhance our services
5. Projecting a friendly and courteous demeanor in every customer interaction
6. Providing timely and accurate information
7. Providing services that are convenient and accessible to all
8. Removing unnecessary barriers to graduate students
9. Responding to all requests quickly and efficiently
10. Reviewing all policies and practices on a regular basis
11. Simplifying business processes whenever possible